Refund and Cancellation Policy

Terms and Condition for Purchasing Items from Rudrakshguru.com

Rudraksh.com has a very clear cut refund policy form the products with which the customers are not satisfied.

At Rudrakshguru.com we believe in total ‘Customer Satisfaction’, ‘Ethical Business’ and “Top Quality Products” for our esteemed customers.

Following are the terms and conditions for the purchase and refund(if any) for the items taken from Rudrakshguru.com

  1. At Rudrakshguru.com we make all efforts to put accurate information, pictures, data etc but there could be mistakes due to human errors in data entry . If you encounter any information in our catalogue or site that is inaccurate, please inform us at rudrakshguru@yahoo.co.in.
  2. We have a “return policy” on all purchases if there is dissatisfaction of any kind at the customer end if goods are returned to us within 15 day’s of purchase . However shipping charges would not be refunded in any condition .
  3. Rudrakshguru.com will try to satisfy all the customers by clearing all doubts through emails or by sending clear pictures on provided mail id. If after receiving goods, the customer does’nt like the quality of goods or the goods received are in damaged condition, the customer are fully authorised to return the goods by the fastest available means at the website address mentioned in ‘contact us ‘ section.
  4. All customers of Rudrakshguru.com are entitled for the exchange of product if they are not satisfied with the product on its receipt. They need to return the product back to Rudrakshguru.com with in 15 day’s of receipt of item as mentioned above in clause 3. They are also entitled to order a different product with approx. same value or higher value upto 4 % of the product value without paying anything more. They are also entitled to order different product with a higher value provided they pay the difference of the price minus the shipping charges they spent in shipping the product back to Rudrakshguru.com. This product will be despatched/ shipped free of cost.