Help & FAQs

Send us the product name or page link and the details you would like checked, such as size, origin, photographs or certificate availability. Please contact our team before paying if an important detail is unclear.

Check the individual listing. Business registration does not certify a product, and a certificate for one piece does not cover the collection. Our authenticity guide explains what to look for.

Our registered business address is 5 Mansa Devi, Udankatola Road, Haridwar, Uttarakhand 249401, India. Call before travelling to confirm directions and current store availability. See contact and location details.

Current checkout rates are ₹100 within India, with free shipping on orders from ₹899. The international rate is ₹2,500. Check the final amount and delivery availability at checkout. See our shipping policy.

We aim to dispatch within one working day; please allow two to three days for processing. Delivery time depends on the destination and courier. Contact us before ordering if you need an item by a particular date.

Please check your bank or payment app and look up your order status. If money has been debited but the order is unclear, send support your order number, amount, payment reference and time. Avoid paying again until the first payment has been checked. Never share a PIN, OTP, password or full card number.

Follow the instructions displayed for your order and retain the transaction reference. A payment screenshot alone does not establish receipt; support may need to confirm the credit before the order progresses. See payment information.

Request a return within 15 days from delivery, subject to the condition and eligibility requirements in our returns and cancellation policy. Contact us first for instructions before posting an item back.

Contact us promptly with the order number, a description and clear photographs of the item and packaging. Keep the packaging while we review the issue. We will explain the next step under the returns policy.

Email contact@rudrakshguru.com and address your concern to Dipanshu Singhal, our grievance contact. Include the order number and the help you need. Consumer grievances are acknowledged within 48 hours and we work to resolve them within one month. General support enquiries have a response aim of 24 hours.