India: ₹100 shipping, with free shipping on eligible orders from ₹899. International: ₹2,500 flat shipping. Your checkout shows the applicable charge and any taxes before you pay.
1. Where we ship
We deliver to serviceable locations within India and to international destinations supported by our courier partners and applicable product/destination rules. If a destination or item cannot be serviced, we will contact you and explain the available cancellation or refund options.
| Destination | Shipping charge |
|---|---|
| India — eligible orders below ₹899 | ₹100 |
| India — eligible orders ₹899 and above | Free |
| Serviceable international destinations | ₹2,500 |
2. Dispatch and transit
We normally aim to dispatch within one working day. In some cases, preparation may take two to three working days. Dispatch time is the time needed to hand your parcel to a carrier; it is not a guaranteed delivery date. Transit varies with the destination, courier service, holidays, weather and customs clearance.
3. Tracking your parcel
After dispatch, we share the carrier name and tracking or airway-bill number when available. Use the carrier’s tracking service for current transit updates. If you cannot locate your shipping details, contact us with your order number.
4. Delivery attempts and address changes
Please provide a complete address, PIN/postcode and reachable contact number. If you need an address correction, tell us before dispatch. Delivery attempts, collection periods and return-to-sender arrangements depend on the carrier and service; follow the carrier’s instructions and contact us if you need help. If an undelivered parcel comes back to us, we will discuss the next steps under our returns and cancellations policy.
5. International duties and customs
Destination-country import duties, taxes and customs requirements may apply. These are not included unless checkout explicitly says otherwise. Customs checks can affect transit times. Contact us before ordering if you need clarification about a destination or product.
6. Damaged packaging or an incorrect item
If a parcel is visibly damaged, point this out to the courier and contact us. You may refuse a visibly damaged parcel and tell us why. If you discover damage or a mismatch after accepting it, keep the packaging and contact us with photographs so we can help.
7. Shipping questions
For dispatch, tracking or serviceability enquiries, contact our team. Call +91 9259738590, 10 AM–7 PM IST, or email contact@rudrakshguru.com.
Need help with this policy?
contact@rudrakshguru.com