Privacy policy

1. Information we receive

• Details you provide: your name, email address, contact number, delivery/billing address, order information and messages to our team. If you request a business invoice, this also includes the business name and GSTIN you choose to provide.
• Account information if you choose to register, and records needed to manage orders, refunds and customer support.
• Technical information involved in running and securing the website, such as IP/connection details, browser information, cookies and security logs.

2. How we use it

• To process orders and payments, arrange delivery and handle returns or refunds.
• To answer product questions, resolve complaints and respond to contact-form enquiries.
• To maintain customer accounts, prevent abuse and keep the store working reliably.
• To meet applicable accounting, tax and legal obligations.
• Where enabled and appropriate, to understand website use or send marketing you have chosen to receive. Sending our contact form does not subscribe you to marketing.

3. Payments and service providers

Payment providers process payment details according to the payment method you select. We receive transaction information needed to manage the order; do not send card numbers, CVVs, passwords or OTPs through our enquiry form or ordinary email. Courier and fulfilment partners receive the delivery information needed to handle your parcel. Hosting, security, communication and other enabled service providers may process information necessary to provide their services. Their own privacy notices may also apply.

4. Contact enquiries

The enquiry form sends your message to our support mailbox. It is used to respond to your request and is not added to a public comments feed or a marketing list by this form. We use anti-spam and rate-limiting measures. Technical hosting and security logs may also record connection information.

5. Cookies and optional services

Essential cookies support your cart, account, preferences and website security. Payment providers and enabled analytics or advertising services may use additional technologies. Read the cookie policy for the types of cookies involved and how to manage browser and provider settings.

6. Sharing, safeguards and retention

We do not sell or rent customer information as a mailing list. Information may be shared with relevant service providers, to meet legal requirements or to protect lawful rights and prevent fraud. We use reasonable safeguards for the store, but no internet service can promise absolute security. Order, transaction and tax records may need to be retained for legal reasons. Support correspondence and other records are reviewed in light of their purpose, operational needs and applicable obligations; contact us if you want us to review a record we hold about you.

7. Your requests and choices

You can ask us to correct your details, review information held about you, consider a deletion request or stop marketing communications. Some records may need to be retained to complete an order, resolve a dispute or satisfy legal obligations. We may need to verify your identity before acting. The rights available to you depend on applicable law; this notice does not take those rights away.

8. Children and third-party links

Orders and account creation should be completed by adults able to enter a purchase contract. If you believe a child has submitted personal information inappropriately, contact us. Links to payment providers, maps, WhatsApp, government portals or other third-party websites are governed by those services’ own terms and privacy practices.

9. Contact and changes

For privacy requests, email contact@rudrakshguru.com. We update the date on this page when this notice changes. For a complaint, use the grievance contact below.

Grievance contact: Dipanshu Singhal · contact@rudrakshguru.com · +91 9259738590. Please include your order number and a clear description of the concern. We acknowledge consumer grievances within 48 hours and work to resolve them within one month. If more information is needed, we will explain the next steps.