Returns & cancellations

1. Start with a conversation

Email contact@rudrakshguru.com or call +91 9259738590. Include your order number, the item and the reason for the request. For damage or a mismatch, photographs of the item and packaging help us understand what happened. Please wait for our return instructions before sending a parcel.

2. Returning an item

• Return the same item received, along with any supplied certificate, accessories and original packaging where available. Please pack it securely so that it is protected in transit.
• We will confirm the return address and shipping arrangements with you. Keep your courier receipt and tracking details.
• Acceptance of a parcel does not remove your right to report damage discovered after opening it. Please tell us promptly if something is wrong.

3. Exchanges

For an eligible exchange, you may choose an item of the same value or up to 4% higher in product value without an additional product charge. If you choose a more expensive item beyond that allowance, we will confirm the price difference, reduced by the return-shipping cost you paid, before completing the exchange. The replacement is dispatched without an additional shipping charge under this exchange benefit.

4. Shipping costs

For a change-of-mind return, the original delivery charge is not refundable. We will confirm return-shipping arrangements when you contact us. If the item is wrong, defective, damaged or does not match its description, we will discuss the appropriate remedy and applicable shipping costs in line with your consumer rights. The exchange-postage adjustment described above applies to eligible exchanges.

5. Refunds

Once the returned item is received and checked, we will confirm the outcome by email. Approved refunds are initiated without undue delay through the original payment method where possible. Bank and payment-provider processing times can vary; contact us if you need a refund reference or an update. We do not ask for your card PIN, CVV, password or OTP to process a refund.

6. Cancellations

If you need to cancel, contact us as soon as possible. We will check the order’s dispatch status and confirm whether it can be stopped. If it has already shipped, the return process may apply. If we cannot fulfil or deliver an order, we will explain the situation and arrange the appropriate cancellation or refund.

7. Need a resolution?

Grievance contact: Dipanshu Singhal · contact@rudrakshguru.com · +91 9259738590. Please include your order number and a clear description of the concern. We acknowledge consumer grievances within 48 hours and work to resolve them within one month. If more information is needed, we will explain the next steps.

Nothing in this policy excludes or limits a remedy available under applicable consumer law.