RudrakshGuru is operated by M/S New Shrianand Emporium, a proprietorship of Deepanshu Singhal, at 5 Mansa Devi, Udankatola Road, Haridwar, Uttarakhand 249401, India.
1. Using the storefront
Use the website lawfully and provide accurate information when you enquire, register or order. Do not access another person’s account without permission, misuse passwords, interfere with the website or submit fraudulent transactions. You are responsible for protecting your account credentials.
2. Product information and traditional context
Read the individual listing, photographs, dimensions, price and any stated origin or certification before ordering. Natural materials may have variations and identifying marks. Contact us if something is unclear or appears inaccurate. References to spiritual traditions or beliefs provide context; they are not guarantees of health, financial or other personal outcomes, and are not a substitute for professional medical advice.
3. Prices, orders and payments
Prices are shown in Indian Rupees unless clearly stated otherwise. Your checkout displays the items, shipping and applicable taxes before payment. Payment options depend on the provider, destination and checkout availability. If a listing or price contains an error, or an order cannot be fulfilled, we will contact you about the next steps and any appropriate correction, cancellation or refund. See payment information for more details.
4. Delivery, cancellations and returns
Our shipping and delivery policy and returns and cancellations policy explain dispatch estimates, charges and how to request help. A delivery estimate is not a guarantee against courier, customs or other transit delays. Your remedies for damaged, defective, incorrect or misdescribed goods remain subject to applicable consumer law.
5. Website content and external links
Our original website text, branding and imagery are protected by applicable intellectual-property law. You may use the website to learn about products and make personal purchases. Do not commercially reproduce or misuse content without permission or a lawful basis. External links are provided for convenience; we do not control the content or services of third-party websites.
6. Business registrations and authenticity information
GSTIN: 05BCKPS1324Q1Z6. Udyam registration: UDYAM-UK-06-0085024. These identify the business and do not certify every product. A product-specific laboratory certificate applies only where the individual listing states it. Our About page includes the business details and registration proof.
7. Customer care and grievances
Contact sales and support at contact@rudrakshguru.com or +91 9259738590, 10 AM–7 PM IST. We aim to respond to customer service requests within 24 hours.
Grievance contact: Dipanshu Singhal · contact@rudrakshguru.com · +91 9259738590. Please include your order number and a clear description of the concern. We acknowledge consumer grievances within 48 hours and work to resolve them within one month. If more information is needed, we will explain the next steps.
8. Applicable law and updates
These terms operate alongside applicable Indian law and mandatory consumer rights. They do not exclude rights or remedies that cannot lawfully be excluded. Updates are reflected by the date on this page; contact us if you need clarification about the terms applicable to your order.
Need help with this policy?
contact@rudrakshguru.com