Choose from the payment methods actually displayed at checkout. Availability can vary by your destination, device, currency and the payment provider’s eligibility rules.
1. Online payments
Our checkout offers enabled gateway options such as Razorpay, CCAvenue, PayU and PayPal. Depending on the provider, these may support cards, eligible net-banking methods, UPI or other payment options. Follow the selected provider’s instructions. PayPal and individual methods may have country or account restrictions; the options shown during checkout take precedence.
2. Direct UPI payments
Where you choose the store’s direct UPI option, follow the order instructions carefully and verify the payee in your payment app. A direct/offline UPI order may remain on hold until payment is reconciled by our team; a UPI transfer is not automatically confirmed merely because an order number has been generated. Use your order reference when contacting support about a transfer.
3. Failed, pending or duplicate transactions
If your account appears debited but the order is still pending, contact us with the order number and transaction reference before attempting repeated payments. Pending authorisations, reversals and refunds depend on the provider and bank. Never send a full card number, CVV, PIN, password or OTP to our support team.
4. Refunds and assistance
Refund and cancellation requests follow the returns and cancellations policy. For help, email contact@rudrakshguru.com or call +91 9259738590, 10 AM–7 PM IST.
Need help with this policy?
contact@rudrakshguru.com